Data management helpdesk

Helpdesk email address: data.management@ceda.ac.uk

link to helpdesk: https://secure.helpscout.net/mailbox/7b0c55db545d4969/1952553/

This helpdesk is used for communicating with projects and notification of data arriving. This helpdesk links to the DMP tool with each query connecting to a DMP project ID number. 

Assigning queries

Kate will assign queries based on the project CEDA officer and specialist area.

DMP project ID

The project id number can be found on the url link of the project page in the DMP tool, see example below.

This number is then added to the query and the relevant stage (Initial contact, DMP, Progress, data delivery, other, costing or general help) is added. This is to help track progress.

By adding the DMP project id number into the query enables a quick search of conversations relating to that project.

Saved Replies

The helpdesk contains the following saved replies to help with workflows;